Last Updated: 22-Aug-2025
YCooling (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://ycooling.com or contact us for our services.
By using our website, you consent to the data practices described in this policy.
1. Information We Collect
We collect very little personal data through our website, as we do not have user registration, comments, or analytics/tracking plugins installed.
Personal Data: We only collect personal information that you voluntarily provide to us when you initiate contact. This may include:
- Your Name
- Your Email Address
- Your Phone Number
- Your Physical Address (for service requests)
- Any other details you choose to include in your message via our contact form, email, or phone.
Automatically Collected Information: Our WordPress website does not use cookies for tracking purposes. However, like most websites, it may use necessary, anonymous cookies to ensure basic functionality and security. These cookies do not collect personal information.
2. How We Use Your Information
The information we collect is used solely for the purpose of communicating with you and providing our heating and cooling services. Specifically, we use it to:
- Respond to your inquiries, questions, and service requests.
- Schedule and provide estimates, maintenance, repairs, or installations.
- Communicate with you about your scheduled service.
- Send you important information regarding changes to our policies or other administrative information.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Your Consent: By voluntarily providing your contact details, you are consenting to our use of that information to communicate with you.
- Performance of a Contract: The processing is necessary to fulfill a service request or provide a quote at your request.
- Legitimate Interests: It is in our legitimate business interests to use your data to respond to your inquiries and operate our business effectively.
4. How We Share Your Information
We value your privacy. We do not sell, trade, or rent your personal information to third parties.
We may share information with trusted third-party service providers who assist us in operating our website and conducting our business (e.g., a customer relationship management tool), strictly under obligations of confidentiality. These partners are prohibited from using your information for any purpose other than providing these services to us.
We may also disclose your information where required by law, to protect our rights, or to ensure the safety of our users and others.
5. Data Retention
We will retain your personal information only for as long as is necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. If we have not had any active communication with you for a period of [e.g., 24 months], we will delete your data from our records.
6. Your Data Protection Rights
Depending on your location, you have certain rights regarding your personal information. These may include the right to:
- Access the personal information we hold about you.
- Request correction of any inaccurate or incomplete data we hold about you.
- Request erasure of your personal data (“the right to be forgotten”).
- Object to processing of your personal data.
- Request the transfer of your data to another service.
- Withdraw your consent at any time where we relied on your consent to process your personal information.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.
7. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.
8. Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised “Last Updated” date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us at:
Website: https://ycooling.com/contact-us/